Since establishing the relationship with Microsoft in 2023, Omega Healthcare has rapidly deployed these solutions leveraging intelligent automation within its ODP framework helping healthcare organizations automate complex workflows, such as correspondence processing, appeal filing, denial management, and call center support—while increasing accuracy, compliance, and profitability for its customers.
“By combining the strength of our RCM and healthcare expertise with Microsoft’s advanced large language models, we are unlocking new efficiencies, previously considered by the market as too complex to automate,” said Anurag Mehta, CEO and Co-Founder, Omega Healthcare. “We are bringing scalable, tech-enabled services without requiring healthcare leaders to take on large, risky technology investments, freeing them up to focus on what matters most – delivering exceptional patient care.”
“Omega Healthcare is one of the most innovative partners we’ve worked with in applying Microsoft Azure AI Foundry capabilities – including Azure OpenAI in Foundry Models – to revenue cycle management and other real-world healthcare challenges,” said Elena Bonfiglioli, General Manager, Worldwide Healthcare at Microsoft. “Their ability to translate AI innovation into practical, high-impact solutions across the entire revenue cycle and beyond, has positioned them as a clear leader in tech-enabled RCM transformation.”
The AI solutions incorporate Microsoft Azure’s intelligent automation engines that are seamlessly integrated across the ODP, supporting the full revenue cycle: patient access, mid-cycle operations, and back-end processes. These modules combine advanced AI models in Azure AI Foundry with Omega Healthcare’s deep domain expertise to automate routine processes, such as medical coding and integrate with ODP’s AI/ML models to support key services for customers, such as clinical documentation improvement (CDI), denials management and prevention. For example, ODP can automate routine tasks across the revenue cycle, including standard denial processes, evidence retrieval, and appeal submission. Key outcomes include up to 75% reductions in AR follow-up days, faster resolution times, and improved compliance.
Omega Healthcare has also launched additional solutions for payers unleashing new potential for retrospective HCC coding automation and has deployed solutions for areas like data curation for life sciences.
“The possibilities are endless as we continue building new AI-powered capabilities across the healthcare ecosystem in collaboration with Microsoft and our customers,” added Mehta.
Highlighting the additional promise for the future of AI innovation in healthcare, a recent Everest Group survey, concluded an overwhelming majority (85%) of senior healthcare executives surveyed believe AI will improve efficiencies in RCM operations over the next five years.
“We are thrilled to be a pioneer in driving RCM transformation,” emphasized Mehta. “Our customers are already experiencing the benefits of generative and agentic AI and are excited about future developments as we work together and continue to innovate.”
